Here is a list of some common questions to help you understand us and what we do. If you have any questions not answered here or just to talk about your website needs, please Contact Us.
- Do you guarantee satisfaction?Absolutely! All our work is guaranteed 100%. If you do not like our work, you are protected by our Client Protection Policy.
- Can you move my site to a new host?Yes. The time varies with which hosting companies are involved as some make it easy and some make it very difficult and slow. And do not forget your email accounts if they are currently hosted by your website host. We will discuss that and the options you have prior to the mite migration.
- What are some good web hosts?The two hosting companies that I recommend are SiteGround.com and WPEngine.com.DeLime Website Services has been with SiteGround.com for two years and I am very happy. Very fast loading, great support, good value and WordPress focused.Full disclosure: the above are affiliate links.
- How do I get started?Simply call us at 919-484-0378 or fill out the Contact Us Form and tell us about your needs. If you will be doing a full site development with us, we will provide you access to our Site Development Questionnaire so we understand exactly what your needs are. The next step is the Client Information Form and we are off!
- Where will the site be developed?The website will be developed either on your hosting account or on DeLime Website Services’s server account, at your choice. The site will be available for your review during the entire development process but will be blocked from search engine indexing during development. When development is complete and you have approved the site, the site will be made “live” and opened to search engines. If developed on the DeLime Website Services server, this will entail moving it to your hosting account. You can request DeLime Website Services to put the website “live” (i.e. available to search engine indexing) at any time in the development process.
- Can I edit my own website?Yes, if you select a Content Management System like WordPress it is easy to edit your site and to make changes to your site. This is a very popular option for businesses to save money by making their own site updates.
- How do I follow the progress of site development?Your site is available to you online for viewing during the entire development process. We block the site from search engines so it will not be indexed and found via a search, and can even password protect it, if you wish.
- What maintenance and technical support do you offer after the completion of the site?DeLime Website Services offers full maintenance and/or technical support through the life of your site. Please see our Maintenance Plan for details.
- Can I get domain related email addresses with my website?That comes with most hosting packages so the answer is yes you can have email addresses of the form of sale@your-domain.com, info@your-domain.com, fred@your-domain.com.
- Who owns the website once the website development is completed?Upon full payment, all content, designs, graphics, multimedia, source code and the website design itself will become your property. DeLime Website Services will have permanent use of all files, programs and scripts, but not images, graphics, logos or other content provided by you, for other applications, unless specifically restricted.
- Is there any training available?Yes, user training in the site operation is available both for sites we develop and for any site you may already have in WordPress.
- What is the warranty period?Any bugs or errors made by us reported within the development period will be fixed free of charge. Any bugs or errors reported within 90 days after the website goes live will also be fixed free of charge.
- Do you hold my information in confidence?Information concerning your business affairs, vendors, finances, properties, methods of operation, computer programs, employees, documentation, and other such information is confidential in nature. DeLime Website Services will adhere fully to this confidentiality.
- Where does the name DeLime Website Services come from?No, there is no Mr. DeLime. We wanted a name that was unique and learned about the Caribbean terms “to lime”, “liming”, and “de lime”. They generally mean socializing in an informal relaxing environment, especially with friends, engaging in interesting conversation. That definition fit our personal and business philosophies and DeLime Website Services was born.