We Place Our Trust in You
Client Protection – Satisfaction Guaranteed
Our clients place a large amount of trust in us when we are hired by the hour. We really appreciate that level of trust and never want to give our clients any concern that they are not getting their money’s worth, and more, from our services.
DeLime Website Services has client protections in place in this hourly billing policy.
1) If you ever receive an invoice and have any questions about the time billed versus the progress made, please let us know within three days of invoice receipt. We will provide you with as detailed a progress report as possible, as to the tasks accomplished.
2) If within three days of receiving the progress report, you believe that you did not get your money’s worth for the hours billed, please only pay that portion of the invoice that represents your assessed value of the progress accomplished. This will be considered as payment in full for that invoice. (This option is only in place for three days after receiving the detailed progress report. Failure to disagree with the progress within this period will constitute acceptance of the full invoiced amount as payment due.) A disputed invoice will also serve as notice to discontinue hourly services.
When under an hourly billing relationship, all time spent on your job will be billable … initial setup, development, task specific research, design, coding, documentation, communication time (emails, phone calls, Skype) and client requested travel. Time generally considered as business overhead, like business development, invoicing, proposals, etc., will not be billable time.
On occasion, we will take initiatives over and above the tasked scope, for client review. If approved , the time will be billed, if not approved, the work will be reversed and the time will not be billed.
For time troubleshooting any site issues, DeLime Website Services will not bill for the time if the issue was caused by an action of DeLime Website Services in any way. If the issue was caused by any client actions (activating or adding plugins, code changes, etc.) or actions outside of DeLime’s control then the time will be billable to the client. DeLime Website Services cannot be responsible for any issues caused by WordPress, theme and/or plugin updates performed by the client.
Minimum billing increment is 0.1 hours.
For high intensity work, DeLime Website Services will invoice hourly clients on a weekly basis, on Sundays or Mondays, for the week’s time through the previous Saturday. Payment is requested within three business days to keep everything current.
For low intensity work or if the accrued billable time is not of the magnitude to justify an invoice, then invoicing may be delayed until sufficient billable time is accrued. This may result in infrequent invoices up to months apart.
As work may continue during this accounts receivable time, payment or questions are requested within a day or two of the invoice to keep everything current, so that the work does get too far ahead of any questions. Please PayPal your payments via our convenient payment form or contact us about where to mail a check.