Hourly Billing Policy
Client Protection – Satisfaction Guaranteed
Our clients place a large amount of trust in us when we are hired by the hour. We really appreciate that level of trust and never want to give our clients any concern that they are not getting their money’s worth, and more, from our services.
So DeLime Website Services has client protections in place in this hourly billing policy.
1) If you ever receive an invoice and you have any questions about the time billed versus the progress made, please let us know. We will provide to you as detailed a progress report as possible, as to the tasks accomplished.
2) If after receiving the progress report, you believe that you did not get your money’s worth for the hours billed, please pay that portion of the invoice that represents your assessed value accomplished. This will be considered as payment in full for that invoice and will also serve as notice to discontinue hourly services. We may then be able to establish task-by-task fixed price jobs in its place.
Weekly Billing Period
Generally, DeLime Website Services will invoice hourly clients on a weekly basis, on Sundays or Mondays, for the week’s time through the previous Saturday. Payment is requested within two days to keep everything current.
When under an hourly billing relationship, all time spent on your job will be billable … initial setup, development, task specific research, design, coding, documentation and communication time (emails, phone calls, Skype). Time generally considered as business overhead, like invoicing, proposals, etc., will not be billable time.
On occasion, we will take initiatives over and above the tasked scope, for client review. If approved , the time will be billed, if not approved, the time will not be billed.
For time troubleshooting any site issues, DeLime Website Services will not bill for the time if the issue was caused by an action of DeLime Website Services in any way. If the issue was caused by any client actions (activating or adding plugins, code changes, etc.) then the time will be billable to the client. DeLime Website Services cannot be responsible for any issues caused by WordPress, theme and/or plugin updates performed by the client.
Payment is requested within two days of receipt of the invoice and PayPal is the preferred method. As work will continue during this accounts receivable time, payment or questions are requested within a day or two of the invoice to keep everything current, so that the work does get too far ahead of the payments. Please PayPal your payments via our convenient payment form.